kou9 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") is issued by kou9 ("the Platform", "we", "us", "our") and describes how we collect, use, store, share, and protect personal information obtained from individuals ("Players", "Users", "you") who access the kou9 website at https://kou9.io, register a kou9 account, make deposits or withdrawals, place bets, participate in promotions, or otherwise interact with any feature or service provided by kou9.

This Policy applies to all personal data processing activities associated with the kou9 platform, including data collected via the website, any kou9 mobile application, live chat interactions, email correspondence, and payment transactions. It applies equally to players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations from which the kou9 platform is accessed.

By registering a kou9 account or using the kou9 platform in any way, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described herein. If you do not accept this Policy, please do not register an account or use the kou9 platform.

2 Data Controller Information

kou9 acts as the data controller in respect of personal data collected from Players through the kou9 platform. As data controller, kou9 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

For all data protection enquiries, requests to exercise your data rights, or concerns regarding this Privacy Policy, you may contact kou9 using the following details:

• Platform Name: kou9
• Website: https://kou9.io
• Data Protection Contact Email: [email protected]
• Support Availability: 24 hours a day, 7 days a week, in English

All data protection correspondence sent to the above email address will be acknowledged within 48 hours and responded to substantively within 10 business days, consistent with internationally recognised data protection standards.

3 Information We Collect

3.1 Account Registration Data

When you register a kou9 account, we collect the information you provide directly, including your full name, date of birth, email address, username, password (stored in hashed, non-recoverable form), and country of residence. This information is required to create and maintain your account, verify your age and identity, and communicate with you about your account.

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and prevent fraud and money laundering, we may request and collect identity verification documents including a government-issued photo identification (National Identity Card, passport), proof of residential address (utility bill, bank statement dated within three months), and proof of ownership of the payment method used. These documents are processed securely and retained only for the period required by our legal obligations.

3.3 Financial & Payment Data

When you make a deposit or withdrawal, we collect transaction-related data including the payment method used (bKash, Nagad, Rocket, Upay, or USDT TRC-20), transaction reference numbers, transaction amounts in Bangladeshi Taka (BDT) or USDT, transaction timestamps, and transaction status. We do not store full mobile banking PINs, OTPs, or cryptocurrency private keys. Payment data is processed by our certified payment partners and is subject to their respective security and privacy standards.

3.4 Gaming Activity Data

We collect records of your gaming and betting activity on the kou9 platform, including games played, bets placed, bet amounts, game results, session timestamps, and bonus participation records. This data is used to operate the platform correctly, settle bets accurately, detect prohibited conduct, and provide responsible gaming tools such as deposit limit tracking and session time monitoring.

3.5 Technical & Device Data

When you access the kou9 platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, time zone, referring URL, and pages visited within the kou9 platform. This data is used for security monitoring, fraud prevention, platform optimisation, and aggregate analytics. We do not use IP address data to build individual marketing profiles.

3.6 Communications Data

When you contact kou9 support via live chat or email, we retain records of that correspondence, including the content of messages, timestamps, and any supporting documentation you provide. This data is used to resolve your enquiry, maintain quality standards, and, where relevant, to evidence compliance with our Terms & Conditions.

3.7 Summary of Data Categories

4 How We Use Your Information

kou9 uses the personal data we collect for the following specific purposes:

• Account Creation and Management: To register your account, authenticate your identity at login, and manage your account settings and preferences throughout the lifecycle of your account.
• Age and Identity Verification: To verify that you meet the mandatory 21-years minimum age requirement and to confirm that your identity matches the information provided at registration, consistent with our KYC obligations.
• Processing Deposits and Withdrawals: To initiate, process, and reconcile financial transactions via bKash, Nagad, Rocket, Upay, and USDT, and to maintain accurate financial records for each account.
• Platform Operation: To operate live casino games, slots, cricket and sports betting markets, boxing markets, fishing games, and all other kou9 services correctly, including bet settlement and bonus calculation.
• Fraud and Security Monitoring: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, use of automated betting tools, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: To operate deposit limit tools, session timers, reality check notifications, and self-exclusion programmes, and to monitor gaming patterns that may indicate problem gambling behaviour requiring intervention.
• Customer Support: To respond to enquiries, resolve disputes, process complaints, and provide assistance with account, payment, and game-related issues in English via live chat and email.
• Legal and Regulatory Compliance: To meet our obligations under applicable international AML, data protection, and gaming-related legal frameworks, including responding to lawful requests from law enforcement or regulatory authorities.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, and improve the performance, security, and user experience of the kou9 platform. Individual players are not identified in this aggregate analysis.
• Promotional Communications: Where you have opted in to receive marketing communications, to inform you about kou9 promotions, bonuses, seasonal offers (e.g., Eid promotions, Pohela Boishakh bonuses), and new game launches. You may opt out at any time by contacting support.

kou9 does not use automated decision-making or profiling that produces legal effects or similarly significant effects on Players without human review. Where automated fraud detection flags an account for review, a trained member of the kou9 team conducts manual assessment before any account action is taken.

5 Legal Basis for Processing

kou9 processes personal data only where a valid legal basis exists for that processing. The primary legal bases applicable to kou9's processing activities are:

• Performance of a Contract: Processing necessary to fulfil our obligations under the kou9 Terms & Conditions, including account management, transaction processing, bet settlement, and customer support. This basis applies from the moment you register a kou9 account.
• Legal Obligation: Processing necessary to comply with applicable legal requirements, including KYC identity verification, anti-money laundering record-keeping, and responses to lawful authority requests. kou9 cannot waive these obligations.
• Legitimate Interests: Processing carried out for kou9's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud detection, security monitoring, platform improvement, and responsible gaming monitoring. These interests are balanced against your rights and do not override them.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing. Contact [email protected] to withdraw consent for marketing communications.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by the kou9 website when you visit. They allow the platform to recognise your device on return visits, remember your session state, and collect aggregate usage data. kou9 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

6.2 Categories of Cookies Used by kou9

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without severely degrading platform functionality.
• Performance Cookies: Collect anonymised data about how Players use the kou9 platform — which pages are visited most frequently, where errors occur, and how long sessions last. This data is used solely to improve the platform.
• Functional Cookies: Remember your preferences such as language, display settings, and last-used payment method to provide a more personalised experience on return visits.
• Analytics Cookies: Used to analyse aggregate traffic patterns and platform usage trends. kou9 uses privacy-respecting analytics tools that do not build individual user profiles or share data with advertising networks.

6.3 Managing Cookies

You may control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies will prevent the kou9 platform from functioning correctly. Disabling performance or functional cookies may result in a degraded user experience but will not prevent access to core gaming features. Detailed instructions for managing cookies in common browsers are available in each browser's help documentation.

7 Sharing Your Information

kou9 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We share personal data only in the following limited circumstances:

• Payment Processors: We share transactional data with payment providers (bKash, Nagad, Rocket, Upay, and USDT processing partners) to the extent necessary to execute your deposit and withdrawal requests. These providers are subject to their own privacy policies and contractual obligations to kou9 regarding data security.
• KYC and Identity Verification Partners: Where we engage a third-party KYC verification service to verify identity documents, we share the relevant documents and personal data with that partner under a strict data processing agreement. Verification partners are not permitted to use your data for any purpose other than the verification service they provide to kou9.
• Game Technology Providers: Certified third-party game studios (including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe) receive technical session data necessary to operate their games correctly and to certify game outcome integrity. Game providers are contractually prohibited from using Player data beyond the scope of the games they provide.
• Legal and Regulatory Authorities: Where required by law, regulation, court order, or lawful authority request, kou9 may disclose personal data to relevant governmental, regulatory, or law enforcement bodies. kou9 will notify affected Players of such disclosures where legally permitted to do so.
• Fraud Prevention and Security Partners: In cases of suspected fraud, money laundering, or other financial crime, kou9 may share relevant account and transaction data with fraud prevention agencies and financial intelligence partners operating under applicable legal frameworks.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of kou9's business or assets, personal data held by kou9 may be transferred to the acquiring entity. Affected Players will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

8 International Data Transfers

As an international gaming platform serving players in Bangladesh and other jurisdictions, kou9 may transfer personal data to servers, processors, or partners located outside Bangladesh. When personal data is transferred internationally, kou9 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections described in this Privacy Policy.

Safeguards used by kou9 for international data transfers include contractual data processing agreements with all data processors and partners, encryption of data in transit and at rest, access controls limiting who within partner organisations may access Player data, and regular security assessments of key data processors.

Players in Bangladesh who have concerns about international transfers of their personal data may contact [email protected] to request further information about the specific safeguards applicable to their data.

9 Data Retention

kou9 retains personal data for the period necessary to fulfil the specific purpose for which it was collected, and for as long as required by our legal and regulatory obligations. The following general retention periods apply:

Once a retention period expires and no legal hold or ongoing investigation applies, personal data is securely deleted using industry-standard data destruction methods, or irreversibly anonymised such that it can no longer be linked to any individual.

10 Your Data Rights

Subject to applicable legal limitations and our own legal retention obligations, you have the following rights in respect of personal data kou9 holds about you:

• Right of Access: You may request a copy of the personal data kou9 holds about you, together with information about how it is processed, the legal basis for processing, and with whom it has been shared.
• Right to Rectification: If personal data kou9 holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You may update basic account information directly via your account settings, or contact support for assistance with more complex corrections.
• Right to Erasure ("Right to be Forgotten"): You may request that kou9 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where no overriding legal basis for continued processing exists. This right is subject to our legal retention obligations — for example, transaction records required by AML regulations cannot be deleted on request.
• Right to Restrict Processing: You may request that kou9 temporarily restrict the processing of your personal data where you contest its accuracy, where you object to processing, or where you require the data to be retained for the establishment or defence of a legal claim.
• Right to Data Portability: Where processing is based on your consent or on a contractual relationship, and is carried out by automated means, you may request that kou9 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to processing based on legitimate interests, including profiling for fraud detection purposes. kou9 will assess such objections and will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of any processing that occurred before the withdrawal.

To exercise any of the above rights, contact the kou9 data protection team at [email protected] with a clear description of your request and sufficient information to verify your identity. All requests will be acknowledged within 48 hours and responded to within 10 business days. Where a request is particularly complex or numerous, this period may be extended by an additional 10 business days, with notice provided to you.

11 Children & Minors

The kou9 platform is strictly restricted to individuals aged 21 years and over. kou9 does not knowingly collect personal data from individuals under the age of 21. If kou9 becomes aware that a registered account holder is under 21, the account will be immediately suspended, all balances and winnings will be voided, and any verifiable deposits will be returned where technically possible. The account holder's personal data will then be processed only to the extent necessary to action the account closure and comply with relevant legal obligations, after which it will be deleted.

If you are a parent or guardian and believe that a minor in your care has registered a kou9 account, please contact our support team immediately at [email protected]. kou9 will investigate and take appropriate action without delay.

12 Security Measures

kou9 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• Transport Encryption: All data in transit between your device and kou9 servers is encrypted using 256-bit SSL/TLS protocols. HTTPS is enforced across every page of the kou9 platform.
• Password Security: Account passwords are stored using industry-standard cryptographic hashing with salt. kou9 staff cannot view or recover plaintext passwords. Players are encouraged to use strong, unique passwords and to change them periodically.
• Access Controls: Access to Player personal data within kou9 is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive data protection training.
• Intrusion Detection: kou9 employs network-level and application-level monitoring to detect and respond to suspicious activity, intrusion attempts, and unusual data access patterns in real time.
• Data Minimisation at Rest: Sensitive payment identifiers are tokenised rather than stored in full. Full payment credentials are never written to kou9 databases.
• Regular Security Reviews: kou9's security infrastructure is subject to periodic internal review and third-party assessment to identify and remediate vulnerabilities consistent with current best practices.

While kou9 takes robust measures to protect your personal data, no internet transmission or electronic storage method is completely immune to risk. Players are also responsible for maintaining the security of their own account credentials and should notify kou9 immediately at [email protected] if they suspect unauthorised access to their account.

13 Third-Party Links & Services

The kou9 platform integrates with third-party services including certified game providers (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe) and payment processors (bKash, Nagad, Rocket, Upay). When you interact with game content or payment interfaces provided by these third parties, your data may be processed by those parties under their own privacy policies.

kou9 has no control over the content or privacy practices of third-party game providers or payment processors beyond the contractual obligations we impose on them as data processors. We encourage Players to review the privacy policies of third-party providers whose services they use through the kou9 platform. kou9 is not responsible for the privacy practices of third-party providers operating outside the scope of their service agreements with kou9.

14 Changes to This Policy

kou9 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where changes are material — meaning they meaningfully affect the rights or obligations of Players — kou9 will notify registered account holders via the email address on file before the changes take effect. The effective date of the current version of this Privacy Policy is displayed at the top of the Hero section of this page and in the document header.

Non-material amendments — such as typographical corrections, clarifications that do not alter the substance of our data practices, or updates to contact details — may be made without prior notice. We encourage you to review this Privacy Policy periodically to remain informed about how kou9 handles your personal data. Your continued use of the kou9 platform after a published amendment constitutes your acceptance of the revised Policy.

15 Contact & Data Requests

For any questions, concerns, or formal requests relating to this Privacy Policy or kou9's data processing activities, please contact the kou9 data protection team using the details below. All communications should be sent in English. Support is available 24 hours a day, 7 days a week.

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Acknowledgement within 48 hours; substantive response within 10 business days
• Languages Accepted: English
• Available Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

When submitting a data subject access request or any other request to exercise your data rights, please include your registered kou9 username, the email address associated with your account, a clear description of your request, and any supporting information that will help us locate and verify your account. kou9 may request additional identity verification before fulfilling certain data rights requests to ensure we do not disclose personal data to unauthorised parties.